Growth hurts when Customer Experience doesn't scale.
CX Maturity Model
In 5 minutes, you'll know where your Customer Experience stands and which levers immediately improve customer retention and revenue.
Our Holistic Approach: Customer-First Thinking
True transformation goes beyond surface-level changes. It's about embedding CX into the core of the organization to drive growth and unlock its full potential. By focusing on four critical dimensions, we deliver sustainable impact and meaningful results.
Your Next Step – Depending on Where You Stand
Three ways to systematically improve your Customer Experience. Each offering builds on the previous one – you decide how deep you go.
CX Snapshot
Objective assessment with benchmark and recommendations
€950
- Assessment of your CX maturity level
- Benchmark: Your position in market comparison
- Overview of strengths and weaknesses
- Prioritized recommendations for action
- 60-minute joint debriefing session
CX Quick Win
Qualified core problem with solution and phase plan
€4,900
- Incl. CX Snapshot
- Day workshop with your team
- Qualified core problem with solution concept
- Phase plan with milestones
CX Transformation Roadmap
Transformation plan with milestones across all 4 dimensions
from €24,900
- Incl. CX Snapshot
- Executive Leadership Workshops
- Management & Stakeholder Workshops
- Quantitative analysis of your structures & metrics
- 12-month Transformation Roadmap across all 4 dimensions
45+ Years Experience
Strategy and operations combined. We translate between both worlds.
100+ Projects
From strategy to implementation. Concepts that were actually executed.
Enterprise Clients
Deutsche Telekom Munich Re Lufthansa
5,000+ Customers
Managed in leadership roles. No theory, real customer proximity.
80+ FTE
Cross-functionally led ourselves. We know silo problems from the inside.
The LIFT Playbook:
Systematic CX Transformation
We shorten your path to the next maturity level with a structured framework and AI support that skips traditional transformation cycles.
2 Maturity Levels in 12 Months
Traditional CX transformations take 2-3 years. With the LIFT Playbook and targeted AI augmentation, we radically shorten this cycle.
Speed:
AI-powered playbooks reduce manual analysis and accelerate implementation at every phase.
Measurability:
Defined KPIs from day one: NRR, churn, NPS, and their impact on ARR and EBITDA.
Sustainability:
Quarterly audits on retainer keep you on track. No roadmap that ends up in a drawer.
CX Trend Report 2025
The most important developments and benchmarks for customer experience in European B2B Software Companies.
Expert Team
45+ Years of CX Expertise: Design Meets Implementation
“I translate customer needs into digital reality. What sounds good in workshops must actually work in the end.”
“I've watched too many initiatives get lost in silos. Successful transformation requires a systematic approach. As a leadership team, you can't afford to waste time on trial and error.”